No Refund Policy

For hygiene, health, and safety reasons, all sales of Shethreads Beauty cosmetics — including lip gloss, lip liner, and any Shethreads Beauty makeup — are final. We do not offer refunds, returns, or exchanges on opened or unopened cosmetic products.

Damaged or defective items

If your order arrives damaged or defective, email us within 7 days of delivery at hello@shethreadsbeauty.com with:

• Your order number.
• A photo of the damaged item.
• A photo of the shipping box and packaging.

We review each claim individually and, at our discretion, may offer a replacement of the same item. Damage claims made after 7 days from delivery cannot be accepted.

Wrong item shipped

If you receive an item you did not order, email us within 7 days and we will make it right.

Order cancellations

Orders begin processing quickly. Cancellation requests must be received before an order is packed and cannot be guaranteed. Once an order has shipped, it cannot be cancelled.

Lost or stolen packages

Once a package is marked delivered by the carrier, Shethreads Beauty is not responsible for lost or stolen packages. Please file a claim directly with the carrier.

Contact

Questions about a specific order? Email hello@shethreadsbeauty.com with your order number and we will get back to you within 2–3 business days.

Last updated: July 2026.