Shipping FAQ

How long until my order ships?

Orders are processed in 2–3 business days (Mon–Fri, excluding holidays). During launches and promotions, processing may take a little longer — we appreciate your patience.

How long does delivery take?

Standard domestic (US) delivery is 3–7 business days after shipping, depending on your location and the carrier. Expedited options, when available, are shown at checkout.

Do you ship internationally?

At this time we ship within the United States only. International shipping is coming soon — join the newsletter to be the first to know.

How do I track my order?

You will receive a tracking number by email as soon as your order ships. If you haven't received tracking within 5 business days of ordering, check your spam folder and then contact us.

My tracking says delivered but I didn't get it.

Please wait 48 hours — carriers sometimes mark packages delivered early. Check with neighbors and your local post office. Once a package is marked delivered, Shethreads Beauty is not responsible for lost or stolen packages; please file a claim with the carrier directly.

Can I change my shipping address?

Email us as soon as possible at hello@shethreadsbeauty.com with your order number and the corrected address. We can only update addresses on orders that have not yet been packed.

My package arrived damaged.

We're sorry! Email us within 7 days of delivery with your order number, a photo of the item, and a photo of the shipping box. See our Refund Policy for full details.

Shipping costs

Shipping is calculated at checkout based on your address and selected method. Free shipping promotions, when active, are shown at the top of the site.

Still need help?

Email hello@shethreadsbeauty.com with your order number and we'll respond within 2–3 business days.

Last updated: July 2026.